You can contact by phone on: 0116 473 5925 or by email at [email protected].

The vast majority of broadband providers sign customers up to a minimum contract of 12 months. Longer contracts of 18 and sometimes even 24 months are more common among packages with higher monthly prices, primarily those including digital TV or fibre broadband.

You won't normally lose service. Switching broadband suppliers is a lot smoother than it used to be and, in many cases, you should be able to switch with little or no service interruption. Your new provider will advise you when the switch will happen and if you're likely to experience any loss of service.